Terms and Conditions

Terms & Conditions

1) Swimming with Water Lilies Swimming School

2) Water Lilies Online Shop

Click here to download the Terms & Conditions, February 2016 update.

1) Swimming with Water Lilies Swimming School 

Welcome to Water Lilies Swimming School. We guarantee to provide safe, quality swimming lessons that build confidence and ability, using qualified swimming teachers at all times. It is important for all members of Water Lilies Swimming School to agree and adhere to our Terms & Conditions and Code of Conduct, detailed here:

Terms & Conditions

Enrolment Conditions

  • Full Payment is required with the enrolment/re-enrolment form. A place cannot be confirmed unless payment has been made.
  • Payments can be made by Card, Cheque, Cash or Bank Transfer. Cheques should be made payable to “Water Lilies Swimming School” and there is a 50p charge.
  • Places are allocated on a first come first served basis. Demand can be high so prompt registration is advised.
  • All parents and swimmers must agree and adhere to the Water Lilies Swimming School Terms & Conditions and Code of Conduct and sign on their booking in form to say they understand and agree to them. 
  • If you wish to take a holiday during the term, you will still be charged for the full term. You will of course retain your place on the course for that term.

Data Protection:The member consents to Water Lilies Swimming School processing any personal data they provide as a result of enrolment/re-enrolment. Data will not be sent to any third party. 

Waiting Lists

  • There are a maximum number of participants for each session. Should classes be full then a waiting list will be put into operation.
  • As soon as a new place becomes available, in the appropriate ability level, you will be offered that place.
  • Please inform the Water Lilies Swimming School as soon as possible if you no longer wish to be kept on the waiting list.

Cancellations - this includes everyone paying by Direct Debit

  • All requests to cancel membership must be made in writing with supporting medical evidence if relevant.
  • Cancellations received 7 - 14 days prior to the start of the course will be subject to a cancellation charge of 20% of the specific term's full booking fee. 
  • If you cancel your place within 7 days of the start of term that you have enrolled and paid for, we will fund 50% of the fees.
  • If you cancel your place after the start of the term, then no refund will be given.
  • Refund/credits are not given if your child refuses to get into the water or you change your mind. 
  • Water Lilies Swimming School reserves the right to change or cancel a course at any time. Arrangements will be made to reschedule where possible if not refunds will be payable.
  • Missed classes cannot be refunded or carried over to following courses, but may be taken on another day if space is available – maximum 2 catch up lessons per term. These are non-transferable to a new term.
  • Any cancellations due to power cuts, adverse weather, disasters, terrorism, war and pandemics will not be refundable, as these are out of our control. 
  • If you have issues you would like to raise in relation to your child's lessons, please contact the Water Lilies Office straight away, as it is more difficult to address these if you leave it until the end of term.
  • Private lessons may be cancelled by giving not less than 24 hours (1 working day) notice to the office. Notice of a cancellation of any lesson within 24 hours of a lesson will result in the full lesson fee being due or being deducted from any credit balance as appropriate. For lessons scheduled on Monday cancellation would be required by 5pm on Friday.
  • Should a lesson already in progress or about to start and have to be cleared for any reason then Water Lilies Swimming School is under no obligation to refund the lesson or part thereof.

  • Holidays - if you wish to take a holiday during the term, you will still be charged for the full term. You will of course retain your place on the course for that term. 


  • When you sign our terms & conditions, you take responsibility for the fact that, should you answer ‘yes’ regarding any medical conditions you or your child might have, you’ve checked things out with your doctor before starting with us. This responsibility is passed on to any other parent or carer who might bring your child swimming.
  • Medical conditions must be disclosed to Water Lilies Swimming School regarding the health of you, your child or those who you have placed your child in care with for the purpose of attending swimming sessions. All information received is treated in confidence and with sensitivity.
  • If your child is has a heavy cold, sinusitis or an ear infection we recommend they do not swim. Refunds are not given for missed lessons due to sickness, please contact the Water Lilies Swimming School office about applicable catch up lessons. 
  • Following on from sickness we request your child be clear of any symptoms for 48 hours prior to attendance at class.
  • Adults and children must not swim if they have had a diarrhoeal illness in the past 14 days, as advised by the NHS.
  • If a swimmer has broken a limb, requires an operation or has been given a medical reason why they cannot attend the remaining lessons, then we will consider transferring the lessons to the next term, or offering extra lessons if we can accommodate this. This is subject to a doctor’s note being received. Only the number of weeks remaining from the term will be held and carried over and the weeks cannot be backdated for missed lessons.


  • Swimmers aleady having lessons with Water Lilies Swimming School will have priority on places provided they re-book and pay on time. If we do not recieve your payment by the due date, as advertsed, then your child's place may be allocated to another person. If you have a change request, please write this on your re-enrolment form and return - we will then get back to you with possible spaces once all re-enrolments are in. Re-bookings are normally done towards the end of the second half of the term. All other places are booked on a first come, first served basis. Water Lilies Swimming School will endeavour to be flexible in its allocation of time slots. However, it may not always be possible to book or re-book your child's first choice. The group that the child is placed in will be at the teacher's discretion. Payment is due before the start of any lessons. Term dates are detailed on the Water Lilies website and in the re-enrolment letter. 


  • All Instructors are qualified, insured and experienced swimming teachers and hold the relevant ASA / STA certificate(s).
  • We pride ourselves on our high Instructor to Swimmer ratio, ensuring your child will receive above average attention.
  • As some physical contact with your child is unavoidable all staff adhere to Child Protection Procedures and are DBS (CRB) checked.
  • Water Lilies Swimming School reserves the right to replace advertised coaches or programmes where unavoidable.
  • If an instructor is unwell or cannot attend a session, Water Lilies Swimming School will endeavour to provide a cover teacher.

Pool closure

  • Pool closures happen on rare occasions, making it necessary to cancel lessons. If it is possible we will telephone all available numbers we have for you and email.
  • If a pool is closed due to a fault on our part that is within our control or on the pools part, such as pool plant failure, water heating, chemical or quality problems, then a deduction of the cost of 1 lesson from your next enrolment will be offered. If you are not re-enrolling for the following term then we are unable to refund any lessons, offered above.
  • For pool maintenance closure for which advanced notice is given, you will be advised in your enrolment letter and cost of lesson deducted from your term’s fee.

Lost Property

  • Water Lilies Swimming School does not accept responsibility for any damage or loss of property or articles left on the premises (whether being worn or left in the pool/changing rooms) or within the grounds/car park of the premises.


  • All our pools are on private property and some may have large/deep ponds, farm machinery, farm buildings close by. 
  • Please make sure you are parked in the allocated parking spaces only. Please do not park on any grassed areas. 
  • Parents/guardians must supervise children at all times inside and outside the pool building and parkings areas. 


  • All users of the private pools are to make themselves familiar with the individual pool’s rules. These are provided with your booking in forms and are displayed at each pool. 
  • Parents/guardians are responsible for their children at all times in the changing area and entrance area. They should always be under the direct supervision of an adult who is not taking part in the lesson and never be left unattended. Children running on wet surfaces can very easily slip and hurt themselves. Children are not Water Lilies Swimming School’s responsibility until the instructor takes them.
  • Parents should remain in the pool building when their child/ren is/are swimming.
  • In the absence of any proven negligence, lack of due diligence or breach of duty by the instructor(s), Water Lilies Swimming School, the participation of you, your spouse/partner, child or those in whose care you have placed your child for the purpose of attending or observing Water Lilies Swimming School sessions is done so entirely at your and their own risk.
  • Water Lilies Swimming School shall not be held responsible for any personal injury or fatality that may occur.
  • Responsibility for all applications of swimming practised outside of the Water Lilies classes both now and in the future is borne by you and not Water Lilies Swimming School.
  • Water Lilies does not take any responsibility for the application of any Baby Swimming practices described or shown in books and videos.
  • The recommendations, ideas and techniques expressed and described in Water Lilies classes, as well as in books and videos endorsed by Water Lilies cannot be regarded as a substitute for the advice of qualified medical practitioners.  Any uses to which the recommendations, ideas and techniques are solely at your discretion.


  • Please note that due to child protection regulations photography (including camera phones) and video filming are NOT permitted during Water Lilies Swimming School lessons or photo sessions arranged by Water Lilies Swimming School. 
  • Official photoshoots are offered by Water Lilies Swimming School throughout the year for which we obtain signed consent. Water Lilies Swimming School reserves the right to use our over/underwater photographs for publicity purposes. However, in each instance we will endeavour to inform you first.
  • All Water Lilies Swimming School photography, logos and illustrations are the copyright of Water Lilies Swimming School (or credited party).  Any scanning or reproduction of any of the above without our written agreement will be regarded as being in breach of our copyright and dealt with accordingly.
  • Water Lilies Swimming School cannot be held liable for the actions of third parties and, therefore, excludes to the fullest extent possible by law, any liability arising from a breach of this section headed “Photography” by any party.

Water Lilies Swimming School Code of Conduct


  • Swimmers should not eat for at least 1 hour prior to swimming.
  • Please arrive for the teaching session on time. 
  • As a general rule of thumb, do not enter the pool area prior to your lesson start time. Whilst you are waiting for your class, please keep poolside noise down to a minimum so that all lessons can take place in a calm and peaceful atmosphere.
  • Only enter the pool (water) once your instructor has invited you to do so.
  • Listen to what your instructor tells you. If you don’t understand, please ask.
  • The following action is seen as disorderly behaviour: running, diving, jumping, ducking, fighting, bombing, shouting and throwing items. If you are warned and behaviour persists you will be asked to leave.
  • Do not 'dangle' babies into the water at the side of the pool, you may be asked to the leave the pool area and not continue your session if this occurs.
  • Swimming goggles, including those with ophthalmic prescription lenses, may be worn at the wearers own risk.
  • To avoid injury the wearing of spectacles in the water by a swimmer during a session is not recommended. Care of spectacles is the responsibility of the parent/guardian.
  • Jewellery can be a hazard and should not be worn during swimming, including earrings.
  • Appropriate swimwear should be worn at all times in the swimming pool and communal changing areas.
  • During lessons parents/guardians must not interrupt or communicate with the teacher, distract the pupils or approach the poolside, unless it is a matter of health and safety, as you may endanger the safety of the pupils and other pool users.
  • Please ensure long hair is tied up.

Pool Safety

  • In the event of any emergency the person in charge will follow the pool's emergnecy action plan (EAP).
  • All swimmers and spectators will immediately stop what they are doing and wait quietly for further instructions.
  • Should it be necessary to clear the pool, when the instruction is given, all swimmers will move to the sides of the pool, leave the water and stand back from the side.
  • Should it be necessary to evacuate the building no attempt should be made to recover possessions from the changing rooms or anywhere else within the building.

In the interests of hygiene

  • All swimmers must shower and go to the toilet before they enter the water as this helps to keep the pool clean and maximises their learning time.
  • Do not take any food or drink into the changing rooms.
  • No buggies in the changing rooms, please leave them outside.
  • Shoes must not be worn in changing areas and pool hallway, all shoes are to be left by entrance doorway.

Babies and toddlers are prone to all sorts of mishaps. Our double nappy system is pretty fail-safe, but should anyone’s lunch decide to make a reappearance, please tell your teacher immediately. High quality leakproof re-useable nappies are available to purchase via Water Lilies Swimming School. Ask your instructor for poolside products or order online at www.waterliliesswim.co.uk. You can also ring us in the office to order. Please contact us on 01379 740489 if you would like further information about the double nappy system.

  • All babies, until they are potty trained, must wear double protection nappies in the pool consisting of a disposable swim nappy underneath a leakproof re-usable swim nappy. Water Lilies Swimming School reserves the right to refuse admission to the swimming pool without the appropriate swimwear.
  • At the request of all pool owners, used or soiled nappies should not be disposed of in changing room / pool bins. Please double bag and take home.
  • Always change your baby on the floor using a suitable changing mat. Do not use any raised areas such as benches, trolleys or tables. This is to prevent babies from rolling onto the floor from high surfaces which can easily happen and is extremely distressing for all concerned.
  • Please use the mops available in the changing areas to mop up any puddles of water from wet swimwear or using the shower to avoid slippage and keep the changing areas clean and tidy to ensure a comfortable changing environment for all users. 

Changes to Terms and Conditions / Code of Conduct

From time to time Water Lilies Swimming School may update these terms by sending you either an updated version or notification of minor changes. You are free to not accept these changes but we would ask you to notify us in writing of your non acceptance within 14 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version.

Contact Us

Should you require any further information or advice please do not hesitate to contact Teresa Griffin (Treacle) on t: 01379 740489  m: 07919 108646 or email treacle@waterliliesswim.co.uk.

Updated: February 2016

2) Water Lilies Online Shop Terms & Conditions

Privacy, security, confidentiality and customer service are important to us at Water Lilies Online Shop. The following terms and conditions outline our aims designed to make using our web site an easy and safe place to shop. By using this web site, you agree to the following terms and conditions:

Your contract is with Water Lilies Online Shop.

In order to shop on the site, you have to create an account or sign in. Your email address must be entered when placing an order with Water Lilies Online Shop along with address/delivery details. By placing an order with us, you agree that e-mail will be used as a means of communication. When you place an order, you will receive an email confirming your order details. This confirmation e-mail will contain a summary of your contract, order and will include statutory information.

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate. This is based on the weight of a product. Where more than one item is ordered, it is the cumulative weight that is used to calculate the postage cost. Please see our Returns & Refunds section below for further information.

All prices quoted on the website are accurate at the time of publication. All prices on this site include United Kingdom VAT at the standard rate.

Our Guarantee
Stock levels permitting, all orders are dispatched within 3 to 5 working days to arrive with customers within 5-7 working days. In the event that an item is out of stock, we will notify you of the delay and despatch it as soon as it arrives back in stock.

We take great care to ensure that the descriptions and specifications of each item are correct at the time of loading products onto the website. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Thus all sizes are approximate. While the colour reproduction is a close representation (when viewed on screen), a slight variation in the actual goods may occur. We will not be liable for the cost of returning items that are not the right size or colour for your purposes if you have not checked with us beforehand. Our stock levels are updated regularly, however, in the event a product sells out during the time you placed your order, to order fulfilment we will contact you with an alternative item or refund your money.

You are entitled to cancel your order. Should you wish to do so, please contact us on treacle@waterliliesswim.co.uk. If your order has been despatched, please follow our returns procedure. Parcels returned to Water Lilies Online Shop are done so at your own cost. Please note that we are unable to add or amend an order once it has been placed.

Every purchase you make shall be deemed performed in England. These terms and conditions shall be governed, construed and interpreted in accordance with the laws of England and Wales.

These terms and conditions contain the agreement between you and Water Lilies Online Shop relating to your purchase(s). You are responsible for reading all information in these terms and conditions fully. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.

Water Lilies Online Shop attempts to ensure that the information available on the website at any one time is true and accurate but cannot guarantee that it will be error-free. Water Lilies Online Shop does not make any warranty that the website is free from infection by viruses, worm, trojans, or anything else that may have destructive properties. Water Lilies Online Shop does not accept liability for any errors and omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services. Water Lilies Online Shop will do its best to correct errors and omissions as quickly as practicable after being notified of them. Water Lilies Online Shop does not accept liability for any indirect or consequential loss arising out of the use of the website or for any products or services purchased from the website.
By placing an order you are agreeing to these terms.

Returns & refunds
We hope that you will be delighted with your order. However, there are occasions when you may want to return items. You can return items to us within 7 working days of receipt. Please remember that if you decide within the first 7 working days of receipt that the goods are not to your satisfaction you may return them to us. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a re-sellable condition. We are not able to refund postage charges for none damaged or faulty goods but we will send any exchanges or replacements free of postage charges.

How to return or exchange items
Contact our customer services by email treacle@waterliliesswim.co.uk or call 01728 628731 stating your reason for return and whether you would like an exchange or refund. In the case of a damaged product, please do email an image where possible for us to review.

Under the Consumer Protection (Distance Selling) Regulations (2000) and Sale of Goods Act 1979, you may be entitled to a refund or replacement where goods are faulty or damaged, please notify us within 28 working days of receiving the goods and have a valid proof of purchase. If the item is damaged or faulty, then we will cover the cost of collecting the item. Please ensure that if you are sending anything back to us that you request a proof of postage, as we will not be liable for items lost in transit on their way back to us without proof of postage. All we ask is that you return the goods in suitable/safe packaging to avoid any further damages.

If you wish to return an item which is not damaged or faulty for a refund or exchange please notify us within 7 working days. This is done at your own cost and original postage paid will not be refunded. Collection may be possible to organise, please email us with date/time availability for collection.

If you requested a replacement item or exchange, this will be sent free of post & packaging charges. If you have requested a refund, please allow up to 14 days of receipt of your returned items to be processed. The refund can only be credited back onto the original card used to purchase the item(s). Please note that refunds for items bought as gifts can only be given to the original purchaser and if you decide to swap an item we cannot stop the payer from knowing.

Please be advised that if an item is returned to us after our returns period has ended, and without advising us first, then we can only offer an exchange or credit notes, we are unable to offer a full refund.

If you have any questions in relation to our refund policy, please contact customer services by email address treacle@waterliliesswim.co.uk

Orders may be amended or cancelled within 24 hours of the order being made, please either send an email to treacle@waterliliesswim.co.uk or call us on 01379 740489.

Customer services

Waveney House

Bungay Road




IP21 4DX

tel: 01379 740489